Returns & Exchanges
At Winder Joinery, we take pride in our craftsmanship and want you to be completely satisfied with your timber products. If your order doesn't meet your expectations, you can initiate a return within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and a brief explanation of the reason for return.
Secure Packaging
Carefully repackage the joinery items in their original protective wrap and box to ensure no damage occurs during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our artisans inspect the returned woodwork, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing